Objectives:-
Upon completion of this diploma, you will be able to: –
- Identify and consult on popular international travel and tourism destinations.
- Negotiate effectively and generate good deals for customers.
- Create inclusive-tour production for special-interest groups.
- Sell rail travel, car rental, hotel accommodation, cruises and pre- packaged tour products.
- Advise customers on passport and visa requirements, as well as on travel insurance options.
- Provide excellent customer service and retain customer loyalty.
- Develop entrepreneurial mindset and propose creative solutions and services.
Target Audience:-
- Travel advisors.
- Reservations and customer support personnel
- Tour operators
- Agency back-office personnel
Key Topics:-
- Rail, hotel, car rental, cruise and tour products
- Air transport products and services
- Tour, luxury and group travel options
- Sales techniques
- Managerial and negotiation skills
- E-commerce in the travel industry