Target Audience: –

Aspiring crew members

Objectives: –

Upon completion of this course, you will be able to: –

• Define the cabin crew profession, its origins and current practices
• Identify aircraft types and relevant cabin crew functions
• Manage passenger interactions in a variety of circumstances
• Recall emergency and safety procedures

Key Topics: –

• Introduction to the airline industry and aircraft
• Crew member coordination and communication
• Customer service and managing passenger interactions
• Safety and emergency procedures (with virtual cabin walkthrough-narrow and wide body aircraft)
• General philosophy of for the carriage of dangerous goods and the risks associated with their transport on board an aircraft
• Awareness on security related issues
• Security and dangerous goods carried by passengers’ awareness.