Target Audience: –

• Anyone interested in pursuing a career with an airline or ground service provider.
• Recently recruited airline, airport and ground handling staff

Objectives: –

Upon completion of this course, you will be able to

• Define the ground operations working environment.
• Know standard ramp operations terminology.
• Describe the department of an airport and how they work together.
• Discuss basic safety and security for efficient operations.
• Identify procedures for key aircraft ground servicing tasks.
• Use the IATA Airport Handling Manual and IATA Ground Operations Manual standards.

Key Topics: –

• Introduction to the airside environment and airport ramp services
• Aircraft characteristics and turnaround plan
• Cleaning, catering and other services.
• Ground service equipment.
• Standard operating procedures
• Airside safety
• Ramp security awareness.
• Future development in the sector of ramp services

Prerequisites: –

There are not prerequisites for this course

Associated Diploma: –

This course lead toward an IATA Diploma in Airport
Operations Foundation.