![](https://fwaa.com.sa/wp-content/uploads/2024/06/aerial-view-hand-holding-passport-planning-journey-with-map-scaled.jpg)
Target Audience:-
- Travel agents
- Airline reservation agents
- Tour operators
- Call centre agents
Objectives: –
Upon completion of this course, you will be able to: –
- Advise customers on passport and visa requirements as well as on travel insurance options
- Promote services and facilities available to airline passengers during their travel
- Interpret standard industry codes to plan and reserve during their travel
- Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
- Provide good customer service and retain customer loyalty
- Use the Global Distribution System to make and maintain reservations and issue travel documents.
Key Topics: –
- The travel and tourism industry and the working environment for travel professionals
- Geography and industry codes
- Travel documents and the airline passenger experience
- Air transport products and services
- Rail, hotel, car rental, cruise and tour products
- Customer services principles
- Air fares and ticketing
- The Amadeus system