Target Audience:-

• Travel agents
• Airline reservation agents
• Tour operators
• Call centre agents

Objectives: –

Upon completion of this course, you will be able to: –

• Advise customers on passport and visa requirements as well as on travel insurance options
• Promote services and facilities available to airline passengers during their travel
• Interpret standard industry codes to plan and reserve during their travel
• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
• Provide good customer service and retain customer loyalty
• Use the Global Distribution System to make and maintain reservations and issue travel documents.

Key Topics: –

• The travel and tourism industry and the working environment for travel professionals
• Geography and industry codes
• Travel documents and the airline passenger experience
• Air transport products and services
• Rail, hotel, car rental, cruise and tour products
• Customer services principles
• Air fares and ticketing
• The Amadeus system