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Target Audience:
- Airlines, ground handling and other service providers
- Airport authorities
- Ground operations professionals at a supervisory level.
Objectives:
Upon completion of this course, you will be able to:
- Control and supervise an airline station in a self-handled or outsourced environment.
- Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service.
- Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues.
- Implement a Safety and Security Station Management System according to industry standards and recommended practices.
- Motivate staff and effectively monitor their performance.
KEY TOPICS: –
- The importance of Operational and Occupational Health and Safety Training
- Managing risk and the components of Emergency Response Plans (ERPs)
- The use of SGHA contracts and Service Level Agreements
- Operational standards in the IATA Airport Handling Manual (AHM)
- The latest trends in passenger/baggage handling and catering.
Associated Diplomas: –
This course toward an IATA Diploma in Ground Operations Foundation.