Target Audience:

• Airlines, ground handling and other service providers
• Airport authorities
• Ground operations professionals at a supervisory level.

Objectives:

Upon completion of this course, you will be able to:

• Control and supervise an airline station in a self-handled or outsourced environment.
• Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service.
• Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues.
• Implement a Safety and Security Station Management System according to industry standards and recommended practices.
• Motivate staff and effectively monitor their performance.

KEY TOPICS: –

• The importance of Operational and Occupational Health and Safety Training
• Managing risk and the components of Emergency Response Plans (ERPs)
• The use of SGHA contracts and Service Level Agreements
• Operational standards in the IATA Airport Handling Manual (AHM)
• The latest trends in passenger/baggage handling and catering.

Associated Diplomas: –

This course toward an IATA Diploma in Ground Operations Foundation.