![](https://fwaa.com.sa/wp-content/uploads/2024/06/airline-check-attendant-handing-passport-commuter-scaled.jpg)
Target Audience
- Airline Passenger Staff
- Ground Handling Agents’ Passenger Services staff.
- Airport Operators’ staff providing passenger services.
- Anyone wishing to start a career as a Passenger Service Agent
Objectives: –
Upon completion of this course, you will be able to:
- Recognize how airlines and airports operate in relation to the provision of passenger services.
- Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.
- Interpret the respective regulatory requirements related to passenger and baggage transport.
- Learn about the latest technological innovations in passenger services.
- Add value to existing and future employees looking to hire and retain knowledgeable and high performing personnel.
Key Topics: –
- Introduction to airport and airline operations
- Departure Control Systems (DCS) functions
- Passenger and Baggage check-in procedures (airport, self-service, off-site)
- Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging.
- Automation and technology reflecting the latest changes in travel.
- Managing passenger interactions
- Aviation security procedures for passenger and baggage transport
- Enhanced passenger facilitation, latest innovations and career opportunities.
Entry qualification: –
Good communication in English
Next steps: –
This course leads toward an IATA Diplomas
- Airport Operations Foundation &
- Passenger Experience Excellence.