Target Audience

• Airline Passenger Staff
• Ground Handling Agents’ Passenger Services staff.
• Airport Operators’ staff providing passenger services.
• Anyone wishing to start a career as a Passenger Service Agent

Objectives: –

Upon completion of this course, you will be able to:

• Recognize how airlines and airports operate in relation to the provision of passenger services.
• Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs.
• Interpret the respective regulatory requirements related to passenger and baggage transport.
• Learn about the latest technological innovations in passenger services.
• Add value to existing and future employees looking to hire and retain knowledgeable and high performing personnel.

Key Topics: –

• Introduction to airport and airline operations
• Departure Control Systems (DCS) functions
• Passenger and Baggage check-in procedures (airport, self-service, off-site)
• Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging.
• Automation and technology reflecting the latest changes in travel.
• Managing passenger interactions
• Aviation security procedures for passenger and baggage transport
• Enhanced passenger facilitation, latest innovations and career opportunities.

Entry qualification: –

Good communication in English

Next steps: –

This course leads toward an IATA Diplomas

• Airport Operations Foundation &
• Passenger Experience Excellence.