• Duration:-

  • 200 Hrs.

Target Audience:-

  • Travel Advisors
  • Reservations and sales personnel
  • Agency administration
  • Airline reservation/call center agents
  • Agency back-office personnel

Objectives:-

Upon completion of this diploma, you will be able to: –

  • Negotiate effectively and generate good deals for customers.
  • Identify and consult on popular international travel and tourism destinations.
  • Provide excellent customer service.
  • Advise on statutory requirements for travel destinations.
  • Develop detailed knowledge of geography, destinations, IATA airport and city codes.
  • Promote services and facilities available to airline passengers during travel.

Develop entrepreneurial mindset and propose creative solutions and services.

Key Topics:-

  • Airfare construction and ticket
  • Travel documents and the airline passenger experience.
  • Tour, luxury and group travel options
  • Sales techniques
  • Managerial and negotiation skills
  • Marketing and pricing