Target Audience:-

• Travel Advisors
• Reservations and sales personnel
• Agency administration
• Airline reservation/call center agents
• Agency back-office personnel

Objectives:-

Upon completion of this diploma, you will be able to: –

• Negotiate effectively and generate good deals for customers.
• Identify and consult on popular international travel and tourism destinations.
• Provide excellent customer service.
• Advise on statutory requirements for travel destinations.
• Develop detailed knowledge of geography, destinations, IATA airport and city codes.
• Promote services and facilities available to airline passengers during travel.

Develop entrepreneurial mindset and propose creative solutions and services.

Key Topics:-

• Airfare construction and ticket
• Travel documents and the airline passenger experience.
• Tour, luxury and group travel options
• Sales techniques
• Managerial and negotiation skills
• Marketing and pricing